92ok Privacy Policy — Your Data, Our Responsibility

Welcome to 92ok.win. This Privacy Policy ("Policy") describes what information we collect when you use the 92ok platform, how we process it, who we share it with, and how we keep it secure. This Policy applies to our website, mobile app, and all related services.

By using our platform, you acknowledge that you have read and agreed to this Privacy Policy. We are always committed to handling your data with the utmost care and adhering to international data protection standards.

92ok collects various types of information to improve our services and personalize your experience. Below is a detailed breakdown of what we collect.

We collect only the information that is necessary. Collecting excessive or unnecessary personal data goes against our policy.

Collected data is used solely for the purposes stated. We never use your information for anything not outlined in this policy or for which you have not given consent.

• Account Management: Completing registration, verifying identity, and securing your account.
• Payment Processing: Ensuring deposits and withdrawals are processed securely and all transactions are verified.
• Customer Support: Resolving your questions and complaints promptly.
• Responsible Gaming: Detecting unusual gaming patterns and providing timely support.
• Fraud Prevention: Account security and anti-money laundering compliance.
• Service Improvement: Improving user experience and platform performance.
• Legal Obligations: Complying with applicable laws and regulations.

92ok never sells your personal information to third parties. In limited circumstances, certain necessary information may be shared — and even then, the strictest confidentiality is maintained.

• Payment Providers: Only the necessary financial information is shared with Mobile Banking, Nagad, Rocket, and other providers solely for payment processing.
• Identity Verification Service: Identity verification details may be shared with trusted verification providers for KYC purposes.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or valid legal claim.
• Technology Partners: Encrypted data may be shared with cloud service providers for platform operations.

92ok uses cookies to operate its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand how the site is used and to improve our services.

You can disable cookies through your browser settings, though some features may not work properly as a result. Contact our support team for more information on managing cookies.

92ok uses industry-leading security technology to protect your data. Our security framework is layered across multiple levels, so if one layer fails, others remain active.

• 256-bit SSL/TLS Encryption: Banking-grade encryption is applied to all data transfers.
• Firewall Protection: An advanced firewall blocks all unauthorized access attempts.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Regular Security Audits: Regular cybersecurity audits are conducted by independent third parties.
• Data Backup: Secure backups of all data are maintained on a regular basis.
• Access Control: Only authorized personnel have access to specific data.

As a 92ok member, you have several important rights over your personal data. We respect these rights and do our best to fulfill them promptly.

• Right to Know: You can request to know what information we currently hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Portability: You may request a copy of your data in a portable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

We retain your data only for as long as necessary. Once the purpose has been served or the legal retention period has expired, your data is securely deleted.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 7 years as required by legal obligations.
• Closed Account Data: Retained for up to 5 years after closure for legal compliance.
• Customer Support Conversations: Retained for up to 2 years.

92ok strictly does not provide services to anyone under 18. We never knowingly collect personal information from minors.

If we become aware that a minor has provided us with their information, we will immediately delete that data and close the associated account. If you believe a minor is using our platform, please notify us right away.

This Privacy Policy may be updated from time to time — due to changes in technology, new legal requirements, or updates to our services.

If any significant changes are made, we will let you know in advance through one of the following methods:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy.